Sitting in a “town hall meeting” of Home Depot employees last week, several of us broached the subject of training with our store manager, Jeremy. The Home Depot offers some incredibly structured online training modules (I’m especially grateful for the interactive “Cashier’s College” that helped me weather my first days at the register!) but several of us felt our on-the-ground training had been rather haphazard. Invited to critique our experiences as employees, we gave voice to what we saw as gaps in the training process.
Jeremy is a master at the positive spin, and he proved as much in the town hall meeting. While he acknowledged the concern and validated our experiences, he also spun our critique into a pep-talk of a learning-moment. “Well, it IS a do-it-yourself store,” he said with a laugh, after acknowledging our concerns, and sharing the challenges inherent in employee training—“and sometimes that do-it-yourself culture will apply to learning too.” He talked like a teacher, speaking of Pushed Learning (like the online modules that are “served up” to the learner) contrasted with Pulled Learning (when you seek out the new knowledge for yourself).
Essentially he was inviting us to consider whether we’re content with limiting ourselves to what gets served up on a platter, or whether we want to take charge of our own experience. I came away feeling inspired to demonstrate that I AM invested in my own learning.
It was a timely pep-talk for me, because I’m embarking on a whole new learning-journey with my move from cashiering to the Service Desk. While I’m excited about the move, I’m all too aware that it’s a steep learning curve. There’s a whole new (complex) computer system and a load of new procedures and services for me to master before I’ll be effective there.
All in all, it’s the perfect time for me to feel inspired.
I applied some of the same attitude to last weekend’s three-day motorcycle class. The classroom segments were definitely “pushed learning,” but the range practice required more. No one is guaranteed a completion card just by taking the course—in fact, several students failed the skills testing. But I can happily report that my completion card will be in the mail this week, and I can officially add the motorcycle endorsement to my license when it arrives.
In order to accomplish that, I had to get past the step-by-step verbal instructions being shouted to us and feel the bike. Stopping. Swerving. Weaving. Cornering. (This is a venue where the “learning curves” are literal curves!) Continue reading “Learning Curves”
Still, I guess I do take after Uncle Dick, because I prefer “affirmative” to “yeah,” and “Office receiving” to “Mic check,” and “copy that” to “okay,” and a “Bravo” designation when someone is parking in the B-row… I keep my transmissions clipped and concise (though I do add the human etiquette of “thank yous” that aren’t strictly part of radio etiquette).
