Posted in Motorcycle, On the Job, writing

Learning Curves

Home Depot bucketSitting in a “town hall meeting” of Home Depot employees last week, several of us broached the subject of training with our store manager, Jeremy. The Home Depot offers some incredibly structured online training modules (I’m especially grateful for the interactive “Cashier’s College” that helped me weather my first days at the register!) but several of us felt our on-the-ground training had been rather haphazard. Invited to critique our experiences as employees, we gave voice to what we saw as gaps in the training process.

Jeremy is a master at the positive spin, and he proved as much in the town hall meeting. While he acknowledged the concern and validated our experiences, he also spun our critique into a pep-talk of a learning-moment. “Well, it IS a do-it-yourself store,” he said with a laugh, after acknowledging our concerns, and sharing the challenges inherent in employee training—“and sometimes that do-it-yourself culture will apply to learning too.” He talked like a teacher, speaking of Pushed Learning (like the online modules that are “served up” to the learner) contrasted with Pulled Learning (when you seek out the new knowledge for yourself).

Essentially he was inviting us to consider whether we’re content with limiting ourselves to what gets served up on a platter, or whether we want to take charge of our own experience. I came away feeling inspired to demonstrate that I AM invested in my own learning.

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An orange-apron learning-journey… saying goodbye to the Garden register

It was a timely pep-talk for me, because I’m embarking on a whole new learning-journey with my move from cashiering to the Service Desk. While I’m excited about the move, I’m all too aware that it’s a steep learning curve. There’s a whole new (complex) computer system and a load of new procedures and services for me to master before I’ll be effective there.

All in all, it’s the perfect time for me to feel inspired.

I applied some of the same attitude to last weekend’s three-day motorcycle class. The classroom segments were definitely “pushed learning,” but the range practice required more. No one is guaranteed a completion card just by taking the course—in fact, several students failed the skills testing—but I can happily report that my completion card will be in the mail this week, and I can officially add the motorcycle endorsement to my license when it arrives.

In order to accomplish that, I had to get past the step-by-step verbal instructions being shouted to us and feel the bike. Stopping. Swerving. Weaving. Cornering. (This is a venue where the “learning curves” are literal curves!) Continue reading “Learning Curves”

Posted in writing

Radio-Speak (Do You Copy?)

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snapshot from the British Virgin Islands, Christmas 2003… Uncle Dick at the helm, my sister (holding my son), and me (pregnant with my daughter)

My first sailing trips were under the tutelage of my uncle, who’s a stickler for doing things properly. (Best training ever! Sailing with Uncle Dick made my later “official” training a breeze. Even when the “breeze” was 18 knots!)

Uncle Dick’s pet peeve regarding the radio is when someone signs off with “Over and Out.” So okay, for the record: it’s EITHER “Over” (meaning you’re standing by for another transmission from the other party) OR “Out” (if you’re signing off entirely). We hear “over and out” on the TV, but it’s actually a mixed message—are you over or are you out?

Working at the RV park office, we use radios to communicate with our outside guys, who serve as parking guides for new arrivals and pump propane for guests. We’ve had a couple military guys who know radio-speak, and I had fun “being proper” with them, since they understood and appreciated.

I don’t break out the full-on marine-radio etiquette though, because that would be silly. An office coworker and I were giggling yesterday about what that would sound like, if I used the triplicate marine hail: “Parking Guide, Parking Guide, Parking Guide! This is Office, Office, Office, Over.” Somehow that sounds fine when you’re hailing a marina or a drawbridge with your boat-name, but pretty goofy if you’re hailing a golf cart from a desk chair!

radioStill, I guess I do take after Uncle Dick, because I prefer “affirmative” to “yeah,” and “Office receiving” to “Mic check,” and “copy that” to “okay,” and a “Bravo” designation when someone is parking in the B-row… I keep my transmissions clipped and concise (though I do add the human etiquette of “thank yous” that aren’t strictly part of radio etiquette).

And like Uncle Dick, I’ve discovered I have a radio-peeve. Mine is when someone asks “Do you have a copy?” So okay, for the record… “Copy” is the verb in that query, meaning to acknowledge receipt of the message. It’s “Do you copy?” Copy that?

And with that little note, I’m “Out.”

Posted in People, writing

Going GRAYcefully?

I’m thinking about letting my gray grow.

I know this doesn’t sound like an earth-moving decision, but the question has deeper roots in how I see myself. I don’t “feel” like a gray-haired person, so I haven’t liked seeing the silver strands framing my face when I let it lapse between color rinses.

I honestly don’t even know for sure how much gray I’ve got (besides “a lot” around the face), because I tend to run to WalMart for another three-dollar box of Revlon color every time I start seeing silver.

kana red
My FaceBook profile from the redhead years

When I started coloring my hair, it wasn’t because of gray; it was because I’d always wanted to be a redhead. Unlike my literary heroine Anne of Green Gables (who always lamented her hair color) I admired its “standout” quality, and wished as a kid that my subtle copper highlights would somehow morph into a full-on head of red.

So I bought a box of red ten years ago, and I loved it and I stuck with it. While my late husband and I owned our restaurant, his spicy barbeque sauce was called “Redhead’s Temper” after me (though he was politic in declining to comment on the “temper” half of that label). I spent that whole marriage as a redhead… And then the day after his funeral, I went back to the brown that God and my mother gave me.

That shift was entirely unpremeditated, and I didn’t bother at the time to try to explain it to myself. Perhaps it was a modern expression of a Victorian sensibility—a sort of putting on mourning, or the mark of a chapter-of-life being closed.

Because I’d never colored my hair to its natural hue, I didn’t know what color to buy. I took my daughter (whose tresses match mine) to the store and walked her down the hair-color aisle, holding a hank of her waist-length locks up against the various boxes to find a match. And I figured that was my last box of hair color, since going back to my natural color meant not having to cover or color roots, right?… Continue reading “Going GRAYcefully?”

Posted in People, writing

Advice from a Polyglot

imageYesterday I asked my co-worker Shawky where he’s from. He was born in Cairo, he answered, and grew up in Greece—and he used to work on ships, visiting 89 countries and acquiring six languages. Apparently Home Depot doesn’t have an “I speak Romanian” badge, because that’s the only one he’s missing.

I joked that he probably doesn’t have much call for that here, but wouldn’t you know—not half an hour later a customer made a beeline for his register, greeted him by name, and started chatting him up in (you guessed it) Romanian.

One of our mandates as cashiers is to get customers to sign up for the Home Depot credit card. While most cashiers got a handful, or maybe a dozen, apps in the last month, Shawky had a stunning 111 credit card applications. While I worked the register next to him yesterday, I watched him sign up three more people as smooth as you please.

I teased him about his “magic” but asked him in earnest what advice he would give me to help the magic rub off on me.  He answered me very seriously, in his accented but impeccable English. “Listen. I will tell you. You must have absolute confidence. Don’t say so much. Choose what you say,” Continue reading “Advice from a Polyglot”

Posted in Family, People, writing

Legos—Did You Know?

on a scale of one to stepping on a lego, how much pain are you in?As a parent, Legos were my least favorite toys to step on barefoot. Did you know that a Lego can withstand over 4,000 Newtons of force? That’s why the Lego always wins when you step on it.

But that’s really the only drawback to Legos. (Well, that and the price of Legos these days—it’s nearly as painful to pay for them as to step on them.) The reason why Legos are so awesome is summed up in this description, from Wikipedia: “Anything constructed can then be taken apart again, and the pieces used to make other objects.” Lego is the ultimate imagination-toy.

Lego castle 1980s
This was my favorite set.

Did you know that there are over 915 million ways to combine six basic 2×4 Lego bricks?

Growing up, my favorite set was a castle compilation of all-gray bricks, complete with hinges to make the requisite drawbridges and swinging doors to hidden passages. Legos usually come with a “construction plan”—and I’m sure mine did, though I don’t remember it… because the real fun is inventing your own stuff out of the possibility of all those pieces.

Lego Jack Sparrow Indiana Jones
Jack & Indie—two of my favorite characters in Lego!

In retrospect, my castle set was pretty simplistic, in part because my Lego-play predated the licensing agreements that have brought us Lego Harry Potter, Lego Indiana Jones, Lego Pirates of the Caribbean, Lego Marvel comics…

Just listing them makes me want to sit down on the floor and play. My son’s earliest Lego sets were pirates—any guesses why? Yup, Mommy wanted to play with them. (Did you know that the name “Lego” comes from the Danish phrase leg godt, which means “play well”?) Continue reading “Legos—Did You Know?”

Posted in Recovery, writing

Exorcism by Ink

I’ve exorcised a number of demons through the use of ink. No surprise for a writer. But this week exorcism-by-ink took a different twist.

A couple years ago I foolishly married a person who turned out to be a liar and a cheat (and also already-married!) and unfortunately I had already let him scrawl his name across my arm with a  tattoo gun before I figured all that out. That’s right, I let him sign me. (I’m sure there’s a whole psychology-chapter in that.) The annulment erased his name from my ID and social security card, but didn’t erase it from my arm.

imageSo… I just got some new ink. His signature has been obliterated by a lava flow, which pretty perfectly mirrors how I feel about this.

That signature was a demon-claw still snagged in my skin. Today I feel…  unsnagged.  I loosed the demon’s hold with an application of ink.

And now… I’m turning to the more difficult application of ink, writing a “Step Four” I’ve been putting off, which should be the final step of loosing that particular demon’s hold. The fact that I’ve been putting it off is proof that I haven’t finished the exorcism yet.

Posted in Mental Health, Recovery, writing

Changing My Story

T-Rex tape
What does it take to change your story? SMART goals, and maybe T-rex tape.

Sometimes the really simple stuff is the hardest to get my hard head around… How is it, for example, that I can have a goal and know what it is and face no real impediments—yet it doesn’t materialize? When there’s not some external obstacle, why don’t I get that goal accomplished?

Well, it all comes down to ME, doesn’t it? But knowing that doesn’t magically move my goals to the “achieved” column—I still need to take action or make changes.

I was in a group therapy session last night where we were talking about changes. In this Season of Resolutions, it’s an apt topic. I tend to avoid “resolutions” with almost superstitious fervor, and even the list I made the other day was composed quickly and carelessly, comprised of things I’d already intended to be doing…

What’s on the horizon for 2017? I’m going to learn fly-fishing and rapelling, courtesy of my husband. I’m going to read a lot (as always). I’m going to keep writing, now that I’ve started again. I’m going to do some scuba diving in Idaho lakes. I’m going to enjoy hundreds of miles more on the motorcycle. I’m going to pray, and live Sober. I’m going to get new tattoos. I’m going to grin a lot.

Those hardly count as resolutions, do they? Resolutions are supposed to be game-changers, not stuff I already planned and am sure of crossing off.  I don’t “do” resolutions… And yet, here I am thinking of the fresh calendar, the fresh journal I just started, the fresh opportunity to say, “THIS year I”…)

It IS seductive, thinking of a fresh start at things. Continue reading “Changing My Story”