The Science of Smiles

Okay, I have to admit my body is not yet accustomed to day-long shifts standing on concrete. Or more accurately, it’s not yet re-adjusted to that… When I owned and ran a restaurant the days were a lot longer, and sure, they wore me out—but they didn’t make my muscles sore like they are this week.

That’s right, I have sore muscles from cashiering—how goofy is that?

Compared to sitting on my couch with laptop and feet up, freelance writing, Home Depot is proving to be a workout. Given the variety (and sometimes size) of the items people are bringing to my register, there’s a little bit of gymnastics involved with my hand-held scanner… And I end the day with dirt under my fingernails and a splinter or two… And that mild ache that tells me I was actually doing something with my day.

I’m actually finding that satisfying—though nowhere near as satisfying as the number of smiles I get to “collect” in a day. Some people prove a challenge, but I like a challenge—can I get a smile out of them? Usually, yes.

When I don’t have a line at the register, I stand out in the aisle to let people know the register is open, smiling at the people walking past. It’s almost amusing to see the faces going by, switching on their smiles one by one as they make eye contact and respond to the smile I’m giving them. I was so intrigued I had to look this up: research says smiles actually are contagious. (Smiling reflexively and responsively to another smile is an involuntary and instinctive reaction stemming from the cingulate cortex, if you wanted to know…)

I find there’s also a scientific explanation for why I get such a charge out of smile-collecting… Seeing someone else smile at you doesn’t only trigger a responsive smile, it also directly triggers the brain’s “reward” center. And then when you smile, your body releases some of those “feel-good” chemicals that give you reason to smile. All in all, it’s a pretty nifty self-perpetuating feel-good system. (God is GOOD at design! I wonder how many more mental-health meds I’d need if I smiled less…)

This is where I think I’m particularly suited for the job of customer service… my face’s “default setting” is a smile—not a big grin, but definitely a smile—so at least that’s one set of muscles that’s not sore from unaccustomed use.

And a default-smile definitely keeps the smile-cycle going for interactions on the job. It’s what I missed in the solitude of freelancing—I literally do sit here with my default smile, sometimes even when I’m writing about something awful (today’s topic: laser vaginal rejuvenation, ick)… but I don’t get the “charge” of return-smiles during a day at the computer. On the other hand, my feet are enjoying a break on the couch-recliner  this morning, so it’s all good!

Okay, I’d better get on with that freelance article. We’ll see if the default-smile lasts through that topic!